Privacy Policy

At Little Miss Flowers, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, whether online, in-store, or through other communications. By using our services, you agree to the practices outlined here.


1. Personal Information We Collect

We collect certain types of personal information to provide and improve our services. This may include:

  • Contact Information: Such as your name, phone numbers, email address, and delivery address.
  • Payment Details: Information necessary to process online and in-store payments securely.
  • Order Details: Information related to your orders, including delivery instructions, recipient names, and delivery addresses.
  • Communication Data: Information you provide when contacting us, such as enquiries or feedback.

We collect this information through our website, in-store at our Parap, NT location, on social media, and via phone or email.

2. Purpose of Data Collection

We use the personal information we collect to:

  • Process Orders: Ensuring your orders are fulfilled accurately and delivered on time.
  • Customer Support: Responding to your enquiries, requests, and providing personalised customer service.
  • Marketing & Promotions: Sending special offers, newsletters, and updates with your consent.
  • Personalised Service: Tailoring recommendations based on your preferences and past orders.

3. Use of CRM Systems

Little Miss Flowers uses a Customer Relationship Management (CRM) system to organise and personalise our interactions with you.

This allows us to:

  • Store customer details securely and track order history.
  • Provide customised recommendations and services.
  • Maintain the security and accuracy of information stored in our CRM system.

Access to our CRM system is limited to authorised staff members only, and is managed under strict security protocols.

4. Third-Party Providers and Data Sharing

We work with a few trusted third-party providers to offer you the best service, including:

  • Payment Processors: For secure processing of online and in-store transactions.
  • Delivery Partners: To ensure timely delivery of orders.
  • Marketing & Analytics Services: To improve our services and offer you relevant promotions.

We share only the necessary data with these providers, who are required to uphold data protection standards and keep your information confidential.

5. Marketing and Communication Preferences

We’d love to keep you updated with floral inspiration, special offers, and news from Little Miss Flowers! You can choose how you’d like to hear from us:

  • Email or SMS: For newsletters, promotions, and updates.

If you prefer not to receive marketing communications, you can unsubscribe from our emails anytime or contact us to update your preferences.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, including:

  • Customer Records: Basic contact and order history for convenient future purchases.
  • Legal Compliance: Retaining certain data to comply with legal and accounting requirements.

7. Security Measures

We take data security seriously and employ various measures to protect your personal information, including:

  • Secure data storage with restricted access to customer data.
  • Encryption protocols for online transactions.
  • Regular security reviews and updates.

8. Your Rights

You have certain rights regarding your personal information, including:

  • Access & Correction: Requesting access to or correction of your personal information.
  • Data Deletion: Requesting deletion of your data when it’s no longer required for our services.
  • Opt-Out: Opting out of marketing communications at any time.

To exercise these rights, please contact us at  jules@littlemissflowers.com.au.

9. Cookies and Online Tracking

Our website uses cookies to enhance your online experience. Cookies help us:

  • Improve website functionality.
  • Analyse web traffic for improvement purposes.

You can control cookie preferences through your browser settings.

10. Changes to the Privacy Policy

We may occasionally update this policy to reflect changes in our practices or legal requirements. Any significant changes will be posted on our website.

11. Contact Information

If you have any questions or concerns about our Privacy Policy or your personal information, please feel free to contact us:

Little Miss Flowers
Shop 1/42 Parap Road, Parap NT 0804, Australia
Phone: 0484 005 934 or (08) 8941 0878
Email:  jules@littlemissflowers.com.au

Thank you for trusting Little Miss Flowers with your floral needs!